Contact Meridian Hills Water Restoration

What's safe to do before the crew shows up in Meridian Hills?

The two jobs that matter most before the crew arrives are keeping people away from wet outlets and shutting off the water, and the steps below cover both.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• If the water came up through a floor drain or a toilet, treat it as sewage and stop running water anywhere in the house so you don't add to the backup.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• A pipe that burst in the cold can keep leaking as it thaws. Close the main valve first, then open a faucet to drain the line.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• The EPA's mold guide puts the drying window at 24 to 48 hours for water damaged areas and items, so the sooner the crew can start, the better your odds of keeping mold out.
• The Indiana Department of Insurance advises against permanent repairs before the insurance company's inspection, so stick to steps that stop the water and protect your things.

What details help the crew show up ready in Meridian Hills?

The person who answers will ask a few quick questions so the crew shows up with the right equipment.

• Whether you were able to close the main valve.
• Whether neighbors on your street are seeing the same backup, which can point to the public sewer.
• How deep the water is in the basement and whether it has reached the furnace or water heater.
• About how long the water has been sitting.
• About how old the house is. A lot of homes in Meridian Hills date from the 1920s, and older plumbing changes what the crew checks first.
• If there's a dog or other pet the crew should know about.
• If the furnace or water heater got wet.

Answer what you can, and the crew will fill in the rest during the first visit.

What will the crew do first when they arrive?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Water usually reaches farther than the wet spot you can see. The crew traces it with meters and takes the damage photos that go into your photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

If you go ahead, the crew removes standing water, sets up drying equipment and checks the readings on return visits until the wet materials are dry.

Why do the age and layout of your Meridian Hills home matter on the call?

Meridian Hills has a lot of homes from the 1920s. If yours is one of them, mention it, since older pipes fail in different ways than new ones. The mix in Meridian Hills includes Colonial Revival, Tudor, cottage and ranch homes. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. Low lying lots near the White River are more likely to take on outside water in a big storm. Large old trees near the house raise the odds of roots getting into an older sewer line. If you're not sure about any of it, the crew will check when they arrive.

Which areas around Meridian Hills can call this number?

Calls from these Meridian Hills neighborhoods come to the same number:

• Wellington Heights · built mostly in the 1920s, basements are common
• Sherwood Village · built mostly in the 1940s, basements are common
• North Meridian Hills · much of it from the 1930s, many with finished basements
• Arden · basements are common
• Williams Creek · much of it from the 1920s, basements are common

We also take calls from nearby Holliday Park, Meridian-Kessler, Rocky Ripple, Augusta, Crooked Creek, Spring Hill and New Augusta. For addresses near the edge of the service area, call and the team will check whether a crew can get there. For details on the work itself, see our page on water damage restoration and basement flooding.

What should you know before you call?